All items are sent in padded envelopes or in packages to reduce the risk of damages and loss.
The uninsured packages and envelopes are not reimbursed in the event of loss or damage.
If you claim that the package or envelope has not arrived but the track and trace says it has arrived, than we assume that the package or envelope has been delivered to the right adress.
We do the utmost after your payment to take the package or envelope within 3 working days to the post office.
If you require any extra insurance on your shipment please contact us.
If you have any further questions about our shipments please feel free to contact us.
Currently we do not ship to the following countries due to sanctions or conflict: Cuba, Iran, North-Korea, Sudan, Jemen, Turkey and Syria.